Glenda joined BDS in August of 2018 and brings 22 years of experience in the health insurance industry. Glenda worked for a local insurance company where she held positions in Claims, Customer Service and the Sales Department. Most recently, she was an Account Manager with a brokerage firm where she worked with all group sizes both fully insured and self-funded.
- PA Licensed Producer for Accident, Health, Life & Fixed Annuities
Brady joined Benefits Design Specialists in July 2013 after graduating from Shippensburg University, Magna Cum Laude, with a major in Sociology and a minor in Business. Brady’s duties include quoting, creating proposals, running reports, client service and in-house client management. She enjoys spending free time with her family and friends.
Stacey joined BDS in 2004. As a Senior Plan Administratorr, Stacey assists clients with all aspects of Section 125, HSA, and debit card administration. Stacey also processes MERPTM, HSA, and flexible spending claims. Stacey also provides customer service support to individuals regarding claims. Stacey provides training and technical supervision to staff members. Stacey is a graduate of Millersville University who enjoys tennis and traveling.
As Senior COBRA Plan Administrator, Heather assists clients with all aspects of COBRA administration to help them remain compliant under the COBRA laws. Joining BDS in 2004, she provides support to clients for the on-line COBRA system. Heather also provides customer service support to termed individuals regarding the COBRA process, as well as providing training and technical supervision to BDS staff members. Heather is a graduate of Millersville University who enjoys traveling and swimming.
Lori joined the team in July 2013 as a Plan Administrator. She brings with her over 20 years of healthcare claims experience. Her duties include processing MERPTM, FSA, HSA, and Debit Card claims, assisting customers with account questions, and processing reimbursement check approvals. Customer Service and accuracy are her priorities. She enjoys spending time with family and friends and watching Sprint Car Racing.
Tyler joined BDS officially in February of 2020. He has been a friend of the firm and has assisted BDS’s client management and benefits administration teams for years and often during the busiest of times. Prior to working at BDS, Tyler managed Autobahn in Lemoyne for three years. Tyler brings a strong customer service background to the team as well as excellent problem-solving skills. As a plan administrator, Tyler will process MERP, HSA, and FSA claims.
Ryan joined the BDS, An Alera Group Company team in January of 2023. He graduated from Saint Joseph’s University with a degree in Pharmaceutical & Healthcare Marketing. Prior to joining BDS, An Alera Group Company, Ryan worked in the golf industry, where he helped manage Dauphin Highlands Golf Course for 4 years. As a plan administrator, Ryan will process MERP, HSA, FSA, and debit card claims, as well as assist customers with any issues they run into.
Caitie Kirk is a Plan Administrator with Benefit Design Specialists/AIA, Alera Group, where she provides support to her team by researching and resolving claim issues related to employee benefits. She enjoys problem-solving and believes that patience and persistence are two key factors involved in what makes her successful.
Caitie has a strong background in the medical field having worked in various roles with several different specialty providers. Outside of work, she enjoys gardening and spending time with her dog.